Social media sites are all the rage right now which means many people are diverting their attention from email newsletters to things like Twitter and Facebook. Spending time on social media is not only a sound business decision but you can see real return from it. That doesn’t mean that we should be ignoring our email newsletters.

For too long people have been chasing email newsletters hoping to see real movement for their sales. Many have now abandoned their newsletters because they feel they can see more action in social media. Too many people confuse endless chatter with actionable/meaningful conversations. I’m not saying to ignore social media but you need to focus on your email newsletter.

I can’t tell you how sick and tired I am of seeing all these social media, seo, twitter, etc. experts that are infecting the places we call home. Some I try to give the benefit of the doubt and look what they have to offer but I am only letdown to see that they are schlepping information they pulled out of an O’Reilly or “For Dummies” book. I began thinking about what this means, thinking is this it, is this what this industry is going to become? False hope. Empty promises. These experts are essentially selling services to show you how to simply use, some try to show you how to game the people on them; and for that they should be shot. But it did make me think about what differentiates people from “experts” and the people who really know how to create real results.

You’re building your network; it’s growing but now what? How do you manage it? Is your network balanced enough? I’ll tell you I’ve always had a problem maintaining an acceptable balance in my network. Mainly because I see my network in three categories: Information, Support, and Referral. It’s tough work maintaining all three categories at the same time but it is worth it.

For a software company, one of my clients, they despise the ringing of the phone. They think their customers are completely and utterly mentally deficit of creating educated, technically sound decisions. And after speaking with a few of them I would agree to an extent. However, their contempt seemed a little unfounded.

They spoke of how their customers called in aflame with rage that their humble software was not working as promised, hoped for, expected, or acceptable to general technological standards every other software company holds true to. I felt like I was put into quite the predicament, on one hand I was there to perform a specific service for my client, and on the other hand their customer service people were being relentless by only providing the bare minimum and urging customers to call back another day so that they would not have to deal with that exploding problem today.

Most people think they know their business, I mean after all it is your business. But you might be surprised how time can disconnect us from our own business. Or maybe you know everything about your business but are you communicating it effectively. If you can’t tell your potential sources what you do effectively then how are they going to be able to send you the perfect referrals?